Merchant Gateway is committed to protecting your privacy. You have chosen to do business with us. We recognize our obligation to keep the information you provide secure and to inform you of our policies concerning its use. Our commitment to protecting your information will continue under the principles and online guidelines described below.
Commitment to Privacy
We value you as a customer, and we know you're concerned about protecting your privacy online. Our mission is to inform you of our policies for collecting, sharing, disseminating and securing customer information online at www.MerchantGateway.com
What Information Do You Gather About Me?
Examples of personal information we collect include: your full name, business or home address, billing address, e-mail address and phone number.
What we gather: We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to conduct professional business. We will e-mail you to confirm your order of business and keep you updated of your order status. If we have a question about your order, we may contact you by e-mail or by phone.
What information do we collect and when do we collect it?
As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a web site's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to our Web site. We may use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our Web site, how visitors navigate throughout the Web site and how we may tailor our web pages to better meet the needs of visitors. This information may be used to improve our Web site or to share with business partners. Any collection or use of clickstream data will be anonymous and aggregate, and will not contain any personal information.
Also, in certain areas of our web site - such as when you place an order, request more information, fill out a survey - you are required to enter personal contact information (name, mailing address, email address, phone number) that allows us to contact you (if necessary) and also financial information (credit card information) that allows us to process you online transfer of funds. If you choose not to provide personal information, you can still browse most of our web site (the areas that do not require registration) anonymously.
Why do we collect the information?
We collect information to process and fulfill all your business needs, to notify you of your requested business status and to help us understand our customers in order to create content and a web environment that is most relevant to you.
Who we share it with: We share customer information with Merchant Gateway, LLC and its other subsidiaries who also may use the information to, for example, recommend promotions or features based on your past online communication to improve your New Era, LLC experience.
Third parties: We may share customer information with service providers to conduct business on behalf of Merchant Gateway, LLC. This includes, but is not limited to: Credit card authorization and processing companies, customer service providers and shippers. In addition, we may form business relationships with "select partners," reputable companies or organizations whose products or services may interest you. In these cases, we may share or cross-reference personally identifiable information, excluding e-mail addresses, to allow these companies or organizations to contact you about their products, promotions or services. We may also disclose aggregate, non-identifiable customer information (such as number of visits or average order amounts) to advertisers or other third parties.
Information about kids: The MerchantGateway.com web site is designed for adults or persons of legal age.
Contacting Customer Service: If you contact customer service, we will use your name, e-mail address, phone number and order history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact with MerchantGateway.com
Legal requests: We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of Merchant Gateway, LLC, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction. In the event of a bankruptcy, insolvency, merger or acquisition, customer information, including personal information, may be transferred.
How Secure is My Information?
Protecting your personal information: We use Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the working process on MerchantGateway.com.
You will know you're in the "secure" area of our site when you click on the "I Want to Checkout" button. Notice that the "http" portion of the web site address in your browser changes to "https." The "s" stands for "secure." In addition, both Netscape and Internet Explorer use special symbols to indicate that you're in a web site's secure area. Earlier versions of Netscape use a highlighted key. More recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock. Some browsers let you know that you're moving in or out of a secure area by notifying you with a special pop-up window that requires you to click "ok" before continuing.
In addition, we encrypt every credit card number we store in our databases. Please see our Credit Card Security page for more about credit card safety at MerchantGateway.com
Protecting your password: We also attempt to limit unauthorized access to your account. If you forget your password, you can create a new one. You can do your part to protect your personal information by keeping your password a secret and making sure you log off completely if you share a computer. Please select the "log off" feature when ready to close your account completely on the MerchantGateway.com website.
How Secure is My Account?
Creating an account makes it faster and easier to navigate at MerchantGateway.com. With an account, you can take advantage of special features, such as settlement history.
Storing your credit card and Bank account information: Do you want to keep your credit card information on file as part of Your Account? It's your decision. When you store your credit card information with us, you can take full advantage of checking our quickly. Your credit card number also helps us identify you if you forget your password and request a new one to access your account information.
If you don't want to keep your credit card information on file when you create an account, that's fine. You don't need to store your credit card number at Merchant Gateway.com. You can re-enter your credit card number each time you checkout.
Option to change, modify or delete account information: You can review, modify, or delete your account information anytime. Just go to our Modify Your Account Settings page. There, we give you the option to look over your account information if you've created an account, modify/change that information or delete your account.
We automatically recognize your Internet Service Provider (ISP) and your operating system. We sometimes use this information to solve problems with our server. We use URL encoding to monitor your shopping activity on our site. We also use this information to determine the most popular products and pages on our site. This helps us make changes to improve your shopping experience.
To provide better service and a more effective web site, we sometime use "cookies" as part of our interaction with your browser. A "cookie" is a special identifier. MerchantGateway.com transfer cookies to your hard drive through your web browser. Cookies help us identify you when you visit one of our sites. If you have a discount coupon or certificate from MerchantGateway.com or an affiliate site, this information may be stored in your cookie. We don't store your password or any personal information in your cookie. We use “cookies” to determine if you have previously visited our web site and for a number of administrative purposes. These “cookies” do not collect personally identifiable information, and we do not combine information collected through “cookies” with other personal information to determine who you are or your email address. "Cookies" are commonly used on web sites and do not harm your system.
The choice is yours! By configuring your preferences or options in your browser, you determine if and how a "cookie" will be accepted. If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies completely. You can find out how by reading the "help" portion of your toolbar on most browsers. Remember, however, that if you turn off the cookies feature, you will not be able to take advantage of all the special features MerchantGateway.com offers.
Intellectual Property: Please do not distribute, disseminate, or otherwise use our logos, trademarks, graphics or other intellectual property; except for one personal copy which may be downloaded.
Governing Law: Any disputes arising under this Agreement will be resolved in accordance with the laws of the State of Florida.